Last updated:03/04/2026
1. Program name and description
Town & Country Services SMS Alerts (“Program”) provides text messages to customers and prospective customers about appointment reminders, service updates, estimates, invoices/payment links, membership/maintenance reminders, and occasional promotions.
2. Opt-in / consent
By providing your mobile number and opting in (online form, scheduling flow, paper form, or verbally where permitted), you consent to receive recurring SMS/text messages from Town & Country Services at the number you provided. Consent is not a condition of purchase.
3. Message frequency
Message frequency varies based on your interaction with us (appointments, service activity, account notifications). Typical frequency may range from 1–6 messages per month, and may increase during active scheduling or service events.
4. Costs
Message and data rates may apply depending on your mobile plan.
5. STOP / opt-out
You can opt out at any time by replying STOP. After you send STOP, you will receive a confirmation message and we will stop sending messages (except messages required for transactional/administrative purposes where allowed by law).
6. HELP / support
For help, reply HELP or contact us:
Phone: 815-220-5107
Email: contact@towncoutnryservices.com
Website: www.towncoutnryservices.com
7. Carrier disclaimer / liability
Mobile carriers are not liable for delayed or undelivered messages.
8. Eligibility
You must be 18 years or older (or have the permission of a parent/guardian) and be able to enter into this agreement.
9. Prohibited use
You agree not to use our Program for any unlawful, abusive, or fraudulent purpose, and not to interfere with the Program’s operation.
10. Privacy
Your use of the Program is also subject to our Privacy Policy:
SEE BELOW
We may update these Terms & Conditions from time to time. Updates will be posted on this page with a revised “Last updated” date.
PRIVACY POLICY (INCLUDING SMS)
Last updated: 03/04/2026
This Privacy Policy explains how Town & Country Services (“we,” “us,” or “our”) collects, uses, and shares information when you visit our website, contact us, or participate in our SMS/text messaging program.
1. Information we collect
We may collect:
• Contact information (name, phone number, email, address)
• Service information (appointment details, equipment/service history, estimates, invoices)
• Communications (calls, texts, emails, chat messages)
• Website data (IP address, device info, cookies, pages visited)
• Payment info (only as needed to process payment; typically handled by secure processors)
2. How we use information
We use information to:
• Schedule and deliver services
• Send appointment reminders, service updates, and account notifications
• Provide customer support
• Send marketing/promotional messages if you opted in
• Improve our website, operations, and customer experience
• Comply with legal obligations and prevent fraud
3. SMS/text messaging specifics (A2P disclosures)
Program name: Town & Country Services SMS Alerts
Message types: appointment reminders, service updates, account notifications, membership reminders, and occasional promotions.
Message frequency: varies; typically 1–6/month, may be higher during active service events.
Opt-out: reply STOP to unsubscribe at any time.
Help: reply HELP or contact us at 815-2205107 or contact@towncountryservices.com.
Message and data rates may apply.
Carrier disclaimer: carriers are not liable for delayed or undelivered messages.
4. Sharing of information
We may share information with vendors and service providers who help us operate (scheduling software, CRM, payment processors, marketing platforms, call/text providers) and only as needed for them to perform services for us.
IMPORTANT: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties (except vendors acting on our behalf to deliver the Program).
We may also share information if required to comply with law, enforce our policies, or protect rights, property, or safety.
5. Cookies and analytics
We may use cookies and similar technologies to improve site performance and understand usage. You can adjust cookie settings in your browser (some site features may be affected).
6. Data retention
We keep information as long as necessary for business, legal, and service purposes, then securely dispose of it.
7. Your choices
• You can opt out of SMS by replying STOP
• You can request access, correction, or deletion of your personal information where applicable by contacting us at contact@towncountryservices.com
8. Security
We take reasonable measures to protect your information. No method of transmission or storage is 100% secure.
9. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be posted here with a revised “Last updated” date.
Contact us
Town & Country Services
Address: 220 Lasalle st. Tonica, IL. 61370
Phone: 815-220-5107
